Add ability to access basic reports and call lists for queues and AA

Last edited by The Microsoft Feedback Team 2 years ago

Teams needs an overview, reports, log about the usage of call queues with some basic features like number of calls answered, missed, average waiting time. Also a list of answered and missed calls. I have some small businesses who use or want to use Teams as their primary phone system and need AA/Call Queues for some very basic form of "customer service line" (although that term might overstate what they need) and they want to see missed calls so they can return the call.

We're considering this

Calling

Official Microsoft response

The Microsoft Feedback Team

Official Microsoft response

2 years ago

Thank you for your feedback, the team still has this item under review to add more data and enhancements, and are taking your votes adn comments into account. Please visit https://docs.microsoft.com/microsoftteams/cqd-teams-aa-cq-historical-report to see if this helps in obtaining data around Auto Attendant and Call Queue. We will share an update as soon as one is available.

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