Posted inMicrosoft Teams
Feedback collection
2 years ago
Show call history for calling queues, including which user answered the call
Last edited by The Microsoft Feedback Team 2 years ago
In the desktop app, at least, show the call history for calling queues of which the user is a member.
If the user is a member of multiple queues, make the list filterable or selectable by calling queue.
The history should also show which user/agent answered a call so the other members of the calling queue can tell what happened, including whether the call was transferred and to whom (but there should be some security around this detail so administrators can configure this for the necessary amount of privacy).
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